Online After-sales Service

ONA Foundry provides comprehensive online after-sales services to ensure customer satisfaction and support. These services include:

1. Online Technical Support: ONA provides online technical assistance with an 8-hour response time to help customers solve any operating, maintenance or repair problems. Due to time differences, ONA will communicate with you as quickly as possible. This support can be provided through live chat, illustrative images or live video to ensure that problems are solved quickly and effectively.

2. Free Spare Parts and Installation Support: ONA provides free spare parts when you receive the product due to quality problems, which ensures that customers can minimize losses. If the damage is caused by improper use, ONA will also troubleshoot and provide professional guidance for you.

3. Full range of product service: ONA has a full range of after-sales services, whether it is castings or forgings, our factory-trained staff are ready to help customers around the world. Even if you have not placed an order with ONA, we are happy to help you.

4. Customer Feedback and Continuous Improvement: ONA values ​​customer feedback and uses feedback to continuously improve its after-sales service. This ensures that customers receive the best possible support and that any issues are resolved promptly.

These services are designed to provide customers with reliable, efficient and personalised support, ensuring their foundry operations run smoothly and efficiently.